FAQ

What can customers shop here?

For practical purposes when ordering from scrubdaddy, the available assortment covers insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; additionally, customers should consult each product page for current specifications and supported use information.

What is the voluntary return window?

For transparency, scrubdaddy records that a no-reason return or exchange may be requested within 30 days after delivery; additionally, approved no-reason and quality-related return shipping is paid by the merchant.

May I stop an order before shipment?

The customer-facing practice followed by scrubdaddy is that after shipment, the Refund Policy applies; where relevant, customers may ask to cancel while the order has not dispatched.

Which addresses can receive an order?

scrubdaddy applies the following customer standard: the shipping area is the United States only; for completeness, all eligible U.S. orders receive free standard shipping.

How long should delivery take?

To state the position of scrubdaddy precisely, orders generally require 1-2 business days for handling; as a related safeguard, the carrier delivery estimate is 4-6 business days once shipped.

Which cards and currency are supported?

For practical purposes when ordering from scrubdaddy, applicable sales tax is calculated according to law; additionally, checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; as a related safeguard, prices, charges, and refunds are processed in USD.

What are the support channels and hours?

scrubdaddy applies the following customer standard: the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles; for completeness, support is available at support@scrubdaddycore.shop and 512-945-8076.

Which items are excluded from no-reason returns?

In administering this policy, scrubdaddy confirms that quality and fulfillment claims are preserved regardless of the voluntary-return exclusions; the voluntary program does not cover custom items, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products.

Where and when will refunded funds be returned?

As part of the service commitment made by scrubdaddy, the customer's bank controls the final account-posting date; additionally, approved funds go back to the original payment method in 5-10 business days.

How can a shipment be followed?

Customers dealing with scrubdaddy should understand that tracking activity can appear after a short carrier-system delay; as a related safeguard, customers receive carrier tracking after dispatch.

Responsible Store Information

The customer-facing practice followed by scrubdaddy is that email support is available at support@scrubdaddycore.shop; customers may also call 512-945-8076; where relevant, the physical business address and default return address is 3447 Ashton Ln, La Porte, Texas, 77571, United States; the responsible brand and store name is scrubdaddy.