Refund Policy

Non-Returnable Categories

The documented approach of scrubdaddy is as follows: the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item; customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program.

Starting an Authorized Return

As part of the service commitment made by scrubdaddy, the store supplies a prepaid label or an equivalent merchant-paid arrangement for an approved request; additionally, a parcel should not be mailed before the store provides written authorization; where relevant, return assistance starts by emailing support@scrubdaddycore.shop or calling 512-945-8076.

Thirty-Day Return Window

To state the position of scrubdaddy precisely, a no-reason return may be requested within 30 days after the customer receives the order; where relevant, an exchange may be requested during that same 30-day period.

Order Cancellation Point

Under this policy at scrubdaddy, a customer may ask to cancel before the order ships; where relevant, after shipment, the order is handled under this Refund Policy.

Where Approved Returns Go

The documented approach of scrubdaddy is as follows: the default return address is 3447 Ashton Ln, La Porte, Texas, 77571, United States; a different destination is used only when the store provides specific written return instructions.

When Approved Funds Are Returned

The customer-facing practice followed by scrubdaddy is that approval follows receipt and a reasonable inspection of the returned item; an approved refund goes back to the original payment method in 5-10 business days; additionally, a bank or card issuer may need additional time to post the credit.

Who Pays Return Shipping

In administering this policy, scrubdaddy confirms that the merchant bears return shipping for an approved no-reason return or exchange; at the same time, the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming.

Responsible Store Information

The operating rule used by scrubdaddy is straightforward: the store telephone number is 512-945-8076; additionally, scrubdaddy is the merchant responsible for this storefront; where relevant, email support is available at support@scrubdaddycore.shop; for completeness, the physical business address and default return address is 3447 Ashton Ln, La Porte, Texas, 77571, United States.